Front Desk Receptionist / Customer Support APPLY NOW

As the Front Desk Receptionist, your role is vital to ensuring a positive experience for our customers by making an excellent first impression. The position entails welcoming customers, COVID-19 screening, answering questions, and making people feel comfortable upon entering the showroom. Additional administrative duties will include working closely with managers and employees to provide support for internal operations.

Responsibilities

• Answer, greet, and ensure professionalism in all communications with customers
• Acknowledge and greet everyone who enters Roman Bath
• Input customer information into our software (CRM)
• Direct customer inquiries to appropriate personnel
• Coordinate and process customer payments
• Match daily packing slips from shipping dept. to invoices received
• Perform various administrative functions including creating / printing labels, filing, and ordering supplies for the showroom as needed
• Maintain the cleanliness of the reception area and customer waiting area
• Perform other clerical and administrative duties as needed and directed by Managers
• Accurately book, change and cancel appointments
• Ensure that the payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
• Handle customer questions and concerns promptly, professionally, and courteously
• Calling clients for order pick ups and issuing follow up email communication
• Scheduling pick ups/deliveries and inputting them onto our CRM
• Calling vendors for contact information updates, price book changes, and catalogues
• Assisting with customer service inquiries as needed

Required skills

• Friendly, pleasant, and an engaging personality
• Excellent verbal and written communication skills are essential
• Have excellent customer orientation with previous customer service experience
• Be at ease navigating computers and software, learn new software quickly
• Be at ease managing telephone system, printer, scanner, copier and fax machine
• Excellent execution skills and organization skills
• Ability to adapt well to often-changing environment
• Must thrive in a team-oriented, collaborative environment
• Be able to work autonomously with minimal supervision

Qualifications

• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills; fluent in English is a must
• Previous reception / customer service experience
• Be able to work in a fast-paced team environment
• Ability to work efficiently and effectively with minimal supervision, autonomous
• Capable of multi-tasking and excellent sense of organization
• Successful applicants must be fully vaccinated against COVID-19

Hours of work: Mon – Fri, 9am – 6 pm.

We welcome your interest in this career opportunity!  We thank all applicants who apply, but only those applicants selected for an interview will be contacted.