As the Front Desk Receptionist, your role is vital to ensuring a positive experience for our customers by making an excellent first impression. The position entails welcoming customers, COVID-19 screening, answering questions, and making people feel comfortable upon entering the showroom. Additional administrative duties will include working closely with managers and employees to provide support for internal operations.

Responsibilities

- Answer, greet, and ensure professionalism in all communications with customers

- Acknowledge and greet everyone who enters Roman Bath

- Input customer information into our software (CRM)

- Direct customer inquiries to appropriate personnel

- Coordinate and process customer payments

- Match daily packing slips from shipping dept. to invoices received

- Perform various administrative functions including creating / printing labels, filing, and ordering supplies for the showroom as needed

- Maintain the cleanliness of the reception area and customer waiting area

- Perform other clerical and administrative duties as needed and directed by Managers

- Accurately book, change and cancel appointments

- Ensure that the payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets

- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently

- Handle customer questions and concerns promptly, professionally, and courteously

- Calling clients for order pick ups and issuing follow up email communication

- Scheduling pick ups/deliveries and inputting them onto our CRM

- Calling vendors for contact information updates, price book changes, and catalogues

- Assisting with customer service inquiries as needed

Required skills

- Friendly, pleasant, and an engaging personality

- Excellent verbal and written communication skills are essential

- Have excellent customer orientation with previous customer service experience

- Be at ease navigating computers and software, learn new software quickly

- Be at ease managing telephone system, printer, scanner, copier and fax machine

- Excellent execution skills and organization skills

- Ability to adapt well to often-changing environment

- Must thrive in a team-oriented, collaborative environment

- Be able to work autonomously with minimal supervision

Qualifications

- Proficiency with Microsoft Office (Excel, Word, Outlook)

- Excellent communication skills; fluent in English is a must

- Previous reception / customer service experience

- Be able to work in a fast-paced team environment

- Ability to work efficiently and effectively with minimal supervision, autonomous

- Capable of multi-tasking and excellent sense of organization

Hours of work:

Mon – Fri – 9am – 6 pm

Successful applicants must be fully vaccinated against COVID-19

Job Types:

Full-time, Permanent

Benefits:

- On-site parking

- Store discount

Education:

- Secondary School (preferred)

Experience:

- receptionist: 2 years (preferred)

- Customer service: 2 years (preferred)

Work remotely:

- No