Front Desk Receptionist / Customer Support APPLY NOW
As the Front Desk Receptionist, your role is vital to ensuring a positive experience for our customers by making an excellent first impression. The position entails welcoming customers, COVID-19 screening, answering questions, and making people feel comfortable upon entering the showroom. Additional administrative duties will include working closely with managers and employees to provide support for internal operations.
Responsibilities
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Answer, greet, and ensure professionalism in all communications with customers
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Acknowledge and greet everyone who enters Roman Bath
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Input customer information into our software (CRM)
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Direct customer inquiries to appropriate personnel
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Coordinate and process customer payments
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Match daily packing slips from shipping dept. to invoices received
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Perform various administrative functions including creating / printing labels, filing, and ordering supplies for the showroom as needed
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Maintain the cleanliness of the reception area and customer waiting area
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Perform other clerical and administrative duties as needed and directed by Managers
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Accurately book, change and cancel appointments
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Ensure that the payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
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Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
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Handle customer questions and concerns promptly, professionally, and courteously
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Calling clients for order pick ups and issuing follow up email communication
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Scheduling pick ups/deliveries and inputting them onto our CRM
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Calling vendors for contact information updates, price book changes, and catalogues
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Assisting with customer service inquiries as needed
Required skills
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Friendly, pleasant, and an engaging personality
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Excellent verbal and written communication skills are essential
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Have excellent customer orientation with previous customer service experience
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Be at ease navigating computers and software, learn new software quickly
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Be at ease managing telephone system, printer, scanner, copier and fax machine
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Excellent execution skills and organization skills
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Ability to adapt well to often-changing environment
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Must thrive in a team-oriented, collaborative environment
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Be able to work autonomously with minimal supervision
Qualifications
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Proficiency with Microsoft Office (Excel, Word, Outlook)
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Excellent communication skills; fluent in English is a must
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Previous reception / customer service experience
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Be able to work in a fast-paced team environment
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Ability to work efficiently and effectively with minimal supervision, autonomous
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Capable of multi-tasking and excellent sense of organization
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Successful applicants must be fully vaccinated against COVID-19
Hours of work: Mon – Fri, 9am – 6 pm.
We welcome your interest in this career opportunity! We thank all applicants who apply, but only those applicants selected for an interview will be contacted.
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